Question 1

Is Pro-Connect free for homeowners?

Accepted Answer

Yes. Submitting a request and getting matched is 100% free. You only pay the contractor you choose to hire for the work itself.

Question 2

How fast will I hear back?

Accepted Answer

Most homeowners get contacted by a matched pro within a few hours during business hours. Urgent or after-hours requests may take a bit longer.

Question 3

How many quotes will I get?

Accepted Answer

We match each project with one pro at a time so you aren't blown up by 5 calls. If you'd like to compare more bids, just tell us and we'll dispatch another.

Question 4

Are the contractors vetted?

Accepted Answer

We collect basic information from every pro on our network and check that they serve your area and trade. We are not a licensing board — always confirm a contractor's license and insurance directly before signing a contract.

Question 5

What if I don't like the contractor you matched me with?

Accepted Answer

Tell us. You're never obligated to hire anyone. Email us and we'll dispatch your request to a different pro at no charge.

Question 6

What happens to my information?

Accepted Answer

Your contact details are only released to the contractor after they accept your lead. We don't sell your info — see our Privacy Policy for the full picture.

Question 7

How do leads get to me?

Accepted Answer

After you sign up and set your service area and trades, matching leads will appear in your dashboard. You can claim a lead or receive an admin-dispatched offer link.

Question 8

What does a lead cost?

Accepted Answer

Pricing depends on the trade and market. You'll see the price before you accept any lead — no surprise charges.

Question 9

Do I have to pay for leads I don't want?

Accepted Answer

No. You only pay for leads you accept. Reject anything that isn't a fit.

Question 10

What if the homeowner is unreachable or the lead is bad?

Accepted Answer

Report the lead within 24 hours with a brief reason and our team will review and credit qualifying disputes.

Question 11

How do I get paid / billed?

Accepted Answer

Billing runs on a regular schedule. You'll get an invoice listing the accepted leads in the period. Reach out to billing for questions.

Frequently asked questions

For homeowners

For pros (contractors)